Delivery Information

Depending on the products that you purchase from us delivery will either be made using Fedex or Royal Mail First Class Delivery.

• Delivery to Mainland UK Only (Residential or Business)
• We are unable to offer delivery on a Weekend or Bank Holiday
• We do ask all deliveries to be signed for but if you do want your goods to be left safely then please indicate instructions during the checkout process. (Unfortunately we are unable to give instructions for Royal Mail Deliveries)
• All Next Day Deliveries ordered before 12 Noon Monday-Thursday will be dispatched on the same day
• Any orders placed after 12 Noon Thursday will be dispatched on the following Monday
• If your order is damaged in transit or is missing items then please contact us immediately on 01793 333900
  
• We are happy to dispatch orders to a different address to the registered card holder so if your delivery address is different please ensure you enter this during the check out process
• Fedex will deliver during business hours Monday-Friday 9am-6pm for their website click here
• If your goods are out of stock we will contact you before dispatch and offer, 1. To wait for the goods to come back into stock or 2. Refund your credit or debit card
• We endeavour to process your order as quickly as possible and will notify you by email of your delivery date. Please check your account status for a regular update on your order
  
• The anticipated delivery date given by the website may not be available, if this is the case we will notify you by email to confirm your delivery date.
• All of our Perishable/Frozen Products will be dispatched on a Next Day Delivery Service and you will only be offered this service if you purchase one of these products
• If your order is of high value we may ask that it is delivered to the card holders address, we will confirm this with you via email

Returns and exchanges

We want you to be happy with your purchase. Therefore, please remember you can order with confidence as we will exchange or refund any item you are not happy with. All we ask is that you return it to us within 7 Days and in original packaging. You can contact us via info@hinders.co.uk or call us on 01793 333900. In order for us to process your enquiry more efficiently then please have your order number and home post code ready.

• We offer a full money back guarantee.
• You will have to pay the return cost of postage or collection can be arranged at your cost for larger items
• We recommend that you use Royal Mail Recorded Delivery for returning items
• Any items that are faulty then please contact us immediately on 01793 333900